Local estate agents wins prestigious award again

Patrick McCutcheon, head of residential at Dacres based in Ilkley

Dacre, Son & Hartley has won Feefo’s prestigious Platinum Trusted Service Award for the second year running, in recognition of its exceptional customer service ratings and reviews from clients.

Dacres, which has 20 offices across West and North Yorkshire including Ilkley, Skipton and Keighley, secured Feefo’s highest platinum award for the first time last year, which followed the company winning gold awards for the three previous consecutive years.

Working with over 6,000 brands, Feefo is the world's largest provider of verified reviews and is widely recognised as an independent seal of excellence, that identifies businesses that consistently deliver a world-class customer experience.

During 2022, clients reviewed Dacres more than 250 times on Feefo, with an average rating of 4.9 out of 5, which was up from 4.8 in 2021.

Patrick McCutcheon, head of residential at Dacres, which is headquartered in Ilkley, said: “Receiving this award, which crucially is based on genuine client reviews, and pushing our average rating up to 4.9 is a major achievement and speaks volumes about our exceptional standards of customer service and care.

“It also demonstrates the ability of our whole team to always respond to current market conditions and combine unrivalled marketing advice with a completely personal service, in order to deliver the best possible results for buyers and sellers alike. This is one of the key reasons why we’ve been so successful in Yorkshire’s property market for more than 200 years and continually work with generations of the same families time and time again.”

Congratulating Yorkshire’s largest independent estate agent, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.

“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.

“A particular congratulations to Dacre, Son & Hartley for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”

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