Organisers of the cancelled Yorkshire Dales Food and Drink Festival have released information for customers seeking a refund.
The event was cancelled following a number of high-profile drop-outs, including James Martin and Rosemary Shrager.
It wad due to be held at Aireville Park from 18th to 20th July.
Jon Arrowsmith, Managing Director of organisers Cocker Hoop Creative, said:
“The last few days have been difficult. We are absolutely devastated that we couldn’t bring it to life this year.
“We want to support you in getting refunds for the tickets you purchased.
“We are truly sorry for the inconvenience this has caused. Thank you so much for your patience and support.”
People seeking refunds should contact their bank, credit card provider or PayPal account and request a ‘chargeback’ for your ticket purchase.
This process raises a dispute on the payment and triggers a refund, which is then claimed back from the festival.
As with many events, the festival uses an external ticket agency to collect sales so cannot directly refund payments.
Speaking about why the event was cancelled, Jon Arrowsmith said:
"We offered 200 traders a free pitch. We lined up thousands of free masterclasses. We invited amazing chefs and music acts to join us. Every part of it was crafted with love, hope, and a deep belief in what this festival could be, but it wasn’t enough.
"When we lost our original location, the clock started ticking, and even with the best will in the world, we simply ran out of time to make it work at Aireville Park.
"I’m completely heartbroken and desperately sorry for letting everyone down. I know how much this festival means to the community, to the traders, to the ticket holders, and to my team who have given it everything.
"I am so so sorry that we couldn’t make it happen. We truly tried our best, but in the end, it wasn’t enough."
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